Performance Consultant, Core - India

IN-Mumbai
Req No.
2017-3715
Category
Professional Services

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.

 

Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

About this Position

Based in Hyderabad

 

(Techincal Consulting on Riverbed Products)

 

Roles and Responsibilities

 

  • Client Relationships
    • To create and manage relationships with clients.
    • Through these relationships strive to establish trusted advisor status with clients by:
      • Demonstrating great communication skills
      • Taking the initiative and adding value for clients
      • Putting the clients requirements and needs first
      • Conveying confidence and certainty
      • Demonstrating strong technical skills
    • Understand cultural needs in delivery of client engagements

 

 

  • Delivery
    • Delivery intensive technical consulting on Riverbed products and technology.
    • Work with customers to understand requirements and translate these into a best practice design.
    • Perform hands on deployment, configuration, troubleshooting and demonstration of Riverbed products.
    • Oversee the design and technical aspects of assigned projects, and provide technical leadership and guidance to project resources and customer.
    • Work directly with customers and Riverbed Technical Support (TAC) support as a local facilitator through resolution
    • Track and report status of individual involvement across several simultaneous service engagements
    • Take responsibility for quality of personal deliverables at all times
    • Be considerate and inclusive with clients and colleagues
    • Demonstrate high levels of technical expertise and experience
    • Understand commercial needs in delivery of client engagements
    • Assist with the development and improvement of consultancy services delivery and methodologies.
    • Contribute positively to practice and company utilisation and revenue targets

 

  • Internal & External Relationships
    • Coach, mentor and support colleagues across the organisation as required
    • Contribute to practice and company development
    • Create and manage positive internal relationships that are long-term focused
    • Create and manage strong external relationships with the company’s business partners that raise profiles and awareness of personal, practice and company capabilities

 

  • Business Development
    • Understand the company’s position and focus and be able to confidently present and articulate it
    • Support pre-sales activities with client and potential client meetings
    • Contribute to proposal and statement of work (SoW) creations activities as required.
    • Understand value propositions and approaches for potential client engagements
    • Supporting the development of follow on business with existing clients

 

  • Personal Development
    • Take responsibility for personal skills development in accordance with company process
    • Identify development requirements and implement plans to continuously learn and improve
    • Maintain and develop primary skills in support of the practice and company goals
    • Develop cross-discipline skill sets.

 

 

 

Required Skills, Knowledge, Experience and Qualifications

 

  • Bachelor of Science, Engineering or equivalent experience
  • Minimum of 5 years related work experience with 1-3+ years in a Consulting role (or equivalent)
  • Technical problem-solving ability with demonstrated ability to learn quickly.
  • Able and willing to travel, including internationally, up to 50-75% of the time
  • On occasion, work unsociable hours, and be very available.
  • Excellent business writing and presentation skills in English.
  • Strong sense of self-discipline and the ability to get things done under little supervision.
  • Prior experience working in Professional Services consulting and developing services is a big plus.
  • Excellent communication and consultative skills.
  • Ability to work effectively in a small, geographically dispersed team environment

 

  • Must have a strong understanding of TCP/IP.
  • Must have very strong networking, switching, and routing background (L2 - 3).
  • WAN optimization experience is a big plus.
  • Must have some firewall, content delivery, load balancing or other L4 - 7 layer experience.
  • Must have some Cisco IOS familiarity.
  • Must be able to quickly understand enterprise network and/or storage topologies and constraints.
  • Application and application protocol experience (CIFS, MAPI, NFS, HTTP, TLS/SSL, etc) is a plus.
  • Storage and storage protocol experience, especially iSCSI and FCIP are a big plus.
  • Virtualization experience with VMware systems and software a plus.
  • Experience with packet traces and utilities (tcpdump, wireshark, etc) a plus.
  • Ability to program scripts (eg. Perl, Python, VB) a plus.
  • Any professional or expert level network or WAN optimization certification (CCIE, JNCIE, RCSP, etc.) a big plus.
  • Someone with Vendor (e.g. Cisco, Juniper, Blue Coat, etc.) background is a plus

 

  

 

Riverbed Technology, Inc. is a San Francisco Company with excellent salary, options and benefits. We are proud to be an EEO/AA employer M/F/D/V

 

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