Professional Service Consultant

GB-Bracknell | GB-Bracknell
Req No.
2017-3813
Category
Professional Services

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.

 

Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

About this Position

 

 

Position Summary

 

The Senior Consultant performs technical delivery and administrative tasks as part of internal and customer-facing projects.  In addition, the Senior Consultant will manage and execute smaller projects independently. The Senior Consultant will be an expert in the field of APM/NPM and is expected to have broad experience in deploying APM/NPM products and delivering tactical services to customers ranging from performance troubleshooting and optimisation to the deployment of full APM/NPM solutions.

 

 

Roles and Responsibilities

 

  • Client Relationships
    • To create and manage relationships with clients that are long-term focused
    • Through these relationships strive to establish trusted advisor status with clients by:
      • Demonstrating great communication skills
      • Taking the initiative and adding value for clients
      • Putting the clients requirements and needs first
      • Conveying confidence and certainty
      • Demonstrating strong technical skills

 

  • Delivery
    • Take responsibility for the delivery APM/NPM solutions and services provided to our client base
    • Take responsibility for quality of personal deliverables at all times
    • Be considerate and inclusive with clients and colleagues
    • Bring approach and structure but make sure advice is actionable
    • Demonstrate high levels of technical expertise and experience
    • Understand cultural and commercial needs in delivery of client engagements
    • Assist with the development and improvement of consultancy services delivery and methodologies.
    • Contribute positively to practice and company utilisation and revenue targets
    • Take personal responsibility for timely and accurate completion of internal administrative and delivery related process and procedures

 

  • Internal & External Relationships
    • Coach, mentor and support colleagues across the organisation as required
    • Contribute to practice and company development

 

  • Create and manage positive internal relationships that are long-term focused
  • Create and manage strong external relationships with the company’s business partners that raise profiles and awareness of personal, practice and company capabilities

 

  • Business Development
    • Understand the company’s position and focus and be able to confidently present and articulate it
    • Support pre-sales activities with client and potential client meetings
    • Contribute to proposal and statement of work (SoW) creations activities as required.
    • Understand value propositions and approaches for potential client engagements
    • Supporting the development of follow on business with existing clients
    • Supporting bid efforts for new projects and engagement

 

  • Personal Development
    • Take responsibility for personal skills development in accordance with company process
    • Identify development requirements and implement plans to continuously learn and improve
    • Maintain and develop primary skills in support of the practice and company goals
    • Develop cross-discipline skill sets..

 

 

 

Required Skills, Knowledge, Experience and Qualifications

 

  • Bachelor of Science, Engineering or equivalent experience
  • Minimum of 5 years related work experience with 1-3+ years in a Consulting role (or equivalent)
  • Technical problem-solving ability with demonstrated ability to learn quickly
  • Someone with Vendor (e.g. Compuware, CA, NetScout, Solarwinds) background is a plus
  • Broad knowledge of vendor APM/NPM products and solutions
  • Broad understanding of network management techniques
  • Broad knowledge of application architectures and delivery mechanisms.
  • Ability to understand business requirements and challenges and transform these into technical solutions
  • Ability to think conceptually and to deliver practical results
  • Proven ability to successfully communicate at all levels up to senior management
  • Positive customer service attitude
  • Ability to work effectively in a small team environment
  • Willing to travel 50-70% of the time.
  • Working knowledge of at least 1 of the following Technical Skills:
    • Application Performance Management products and techniques.
    • Network Performance Management products and techniques
    • Application architecture and development (.NET and/or Java a significant plus)
    • Proven track record protocol analysis, application and transaction profiling/benchmarking, prediction and optimization.

 

  • Following are Technical Skills desired but not necessary a must:
    • Virtualization experience with VMware systems and software a plus.
    • Experience with packet traces and generic utilities (tcpdump, wireshark, etc) a plus.
    • Ability to create scripts (eg. Perl, Python, VB) a plus.

 

 

 

 

 

 

About Riverbed

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.

 

Learn more at www.riverbed.com

 

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 

 

 *LI-AL1

 

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