Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.
Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.
The primary responsibility for the Escalation Engineer is to manage technical issues for our clients especially in the area WAN optimization. Thorough understanding of the customers environment and the ability to provide expert advice and advanced troubleshooting problem resolution steps are essential. The position requires a good routing and switching knowledge. Many of the problem scenarios require a deeep understanding of TCP/IP and additional protocol knowledge beneficial [HTTP, SSL, CIFS, MAPI, EXCHANGE, NTFS…..], advanced Linux knowledge is a plus. You will work alongside a team of highly skilled engineers delivering World-Class customer support for our market leading product Steelhead.
If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.
Learn more at www.riverbed.com/solutions
Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.