Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.
Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.
Title: Customer Care Analyst
The purpose of the Customer Care Analyst is to delight Riverbed customers by providing quality customer support in a fast paced global organization. Work directly with customers that require support website assistance, software licensing support, on-site technical assistance, service part replacements through expedited order fulfillment, tracking, problem resolution and excellent communication.
The scope of work includes a direct working relationship with Riverbed end-users, sales distribution partners, internal staff, field engineering partners, logistics and transportation partners.
Riverbed Worldwide Support operates within a 24 x 7 x 365 environment. The job holder will be expected to be available as required and will participate in ”out of normal business hours”, on-call customer licensing and fulfillment programs.
If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.
Learn more at www.riverbed.com.
Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.