Riverbed Technology, Inc.

  • Senior Manager Service Renewals APAC

    Job Locations SG-Singapore
    Req No.
    2018-4695
    Category
    Tech Support
  • Company Overview

    Our people tell us life at Riverbed is challenging, creative, collaborative and fun. They’re an impressive team of individuals, and we think they’re on to something.

     

    Riverbed delivers a technology platform that helps organizations push digital boundaries and rethink possible. Our solutions help companies optimize the apps and services they depend on to deliver amazing digital experiences to their users. From Digital Experience Management to Next-Gen infrastructure technologies, enhancing digital performance across every aspect of a customer’s business is our obsession.

     

    We’re trusted by 30,000 of the world’s leading companies and amazing brands. Headquartered in San Francisco, with more than XX offices around the world, we’re a pre-IPO opportunity with over $1 billion in revenue and we’re excited for what’s next.

    About this Position

    Position Overview

     

    Summary of job responsibilities

    Riverbed is seeking a Renewals Sales leader with a proven track record of driving revenue and meeting renewal rate targets for our Singapore Renewals team. This leader must be passionate about developing teams, coaching, identifying and removing obstacles, in pursuit of exceeding targets and a commitment to customer satisfaction.

     

    Job Responsibilities (essential job duties)

     

    • Create strategy and oversee daily execution of the APJ Renewal team which includes 3-4 Renewal Representatives
    • Achieve or exceed monthly, quarterly and annual renewal targets of $35M and provide senior management with an accurate forecast and risk analysis of all assigned accounts with in the team
    • Provide hands-on coaching to illustrate and prove best practices
    • Provide strong goal-oriented leadership and participate in recruiting, mentoring, discipline and training activities
    • Manage competing priorities in a high volume transaction environment
    • Work with internal resources (Customer Success, Support, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals
    • Identify customer requirements, up-sell and cross-sell opportunities, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal rates
    • Provide direction to team members to ensure employee engagement, satisfaction and success
    • Establishes operational objectives and work plans, and delegates assignments to subordinates
    • Help develop and educate renewal best practices across the team
    • Closely monitor at risk accounts, work with Customer Success, Support, Sales, Channel and Services leadership to resolve customer issues and help remove barriers for the team
    • Ablility to manage multitier partner relationships
    • Address all renewal related escalations for APJ and key point of contact for key accts.

     Job Qualifications 

    • 10 Years of Software/Hardware Experience
    • Bachelor’s Degree or equivalent experience
    • 5 years of experience managing/supervising others
    • 5 years of Renewals experience
    • Solid understanding of APJ Regional Differences
    • Experience with CRM (Salesforce) and ERP Oracle
    • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
    • Strong skill set in all aspects of management role, including sales, account management, channel management, forecasting, performance to quota, mentoring staff, leading, directing, assigning work and holding staff accountable.
    • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
    • Be a champion for creating team spirt & culture.
    • Foster an upbeat and positive work environment.

     

     

    About Riverbed

    Riverbed is pioneering what’s next for digital performance, and our technology is solving some of the most pressing challenges organizations are facing in the digital era. We celebrate thinking differently. We champion trying new things. We love what we do. If you are a high-achiever who wants to be part of a dynamic, growing team, then you should take a closer look at Riverbed. There’s a reason we’ve been recognized multiple years for attracting and retaining top talent and as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications. (Hint: It isn’t the snacks, though we offer those too.)

     

    Learn more at www.riverbed.com. 

     

    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

     

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