Riverbed Technology, Inc.

  • Sr Manager, Infrastructure Support & Maintenance

    Job Locations IN-Bangalore
    Req No.
    Information Technology
  • Company Overview

    In today’s world, digital performance defines business success. But performance in the digital age is about more than speed. That’s why Riverbed provides a fully unified and integrated platform that eliminates tradeoffs and helps customers rethink possible. We help enhance digital performance across every aspect of a customer’s business— whether that’s gaining insight into new customers and industries, improving time to market, increasing productivity, or simply delivering fast, secure digital experiences today’s users demand.  The Riverbed Digital Performance Platform helps transform the way customers run the powerful network- and cloud- based apps that connect people, businesses, and experiences in our digital world.


    About this Position

    The Sr. Manager, Infrastructure Support and Maintenance role reports to the Sr. Director, IT – Service Delivery Center leader and is directly responsible for supporting key hosting infrastructure, as well as our hybrid cloud virtualization infrastructure. This position is focused on production enterprise service builds and support. This position interacts directly with all IT functional areas (e.g. IT Network & Telecom, Helpdesk/IT Support, Security & Compliance and Applications Development & Support, BI). The successful candidate must excel at multi-tasking and have the ability to ramp up quickly in a dynamic, high-tech environment. The candidate will possess in-depth technical, and strong interpersonal skills.


    Your Responsibilities:


    Responsible for coordinating and driving the operational support of our Hosting Infrastructure

    • Manage L1 and L2 Engineers; develop, hire and retain top-tier technical talent
    • Provide support for all P1, P2, P3 and P4 tickets; coordinates with other IT teams as needed to ensure service delivery levels are maintained ISM operations
    • Technically design and instrument monitoring tools, to provide comprehensive visibility into managed services and components
    • Leverage Riverbed’s powerful performance management suite of tools to monitor, troubleshoot, and analyze the operational environment
    • Generally, support and manage infrastructure tools and configurations within the enterprise environment
    • Develop and track operational metrics
    • Work cross-functionally as a key contributor toward the overall success of global IT services; Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared goal
    • Forecast operational needs and propose options for accommodating trends of server systems, virtualization environment, and cloud hosted services
    • Troubleshoot escalations for physical or virtual hardware, hypervisor, operating system, and application software problems
    • Ensure compliance with established security, quality and compliance regulations and policies
    • Work collaboratively with peer teams to diagnose root cause and resolutions for escalated problems
    • Present technical designs for peer, security, and Change Advisory Board review, along with contributions to broader project efforts
    • Continually improve and optimize operational processes to maximum quality and satisfaction
    • Work closely with IT application development teams globally, supporting their agile development lifecycle and (monthly) releases, as well as any urgent bugfix releases, participating in their frequent stand-up meeting cadence
    • Set extremely high expectations of availability and reliability of systems/infrastructure, responsiveness and pace, and urgency in supporting Infrastructure
    • Willingness to work non-standard hours as required

    Your Qualifications:

    General Requirements

    • Progressive IT leadership experience with emphasis on Infrastructure systems, design, deployment, and ITIL Service Management
    • Excellent leadership skills, as evidenced by a track record of hiring, retaining, developing and motivating top-tier technical talent
    • Demonstrated ability to build strong relationships based on trust with peers
    • Knowledge and experience with designing and implementing metrics and measurements
    • Demonstrated advanced analytical and troubleshooting skills
    • Demonstrated ability to work effectively with a team
    • Must possess excellent written and verbal communication skills
    • Must be proactive, able to work with little to no supervision, detailed oriented and possess a strong work ethic
    • ITIL certification preferred
    • Education:  Bachelors Degree/Masters Degree
    • 5+ years of people management experience in a technical/infrastructure environment


    Technical Requirements

    • Strong knowledge of Linux (Redhat/CentOS), Windows, Storage, VMWare virtualization administration and multi-tier application production operations, including monitoring, tuning, troubleshooting
    • Knowledge of vRealize Orchestration, Automation & NSX is a plus
    • 5+ years – demonstrable infrastructure hosting experience
    • Ability to perform hand-on activity when/as needed


    About Riverbed

    If you are a high-achiever who wants to be part of a dynamically growing, billion-dollar plus San Francisco-based company, then you should look closely at Riverbed. If you want to rapidly develop your career with a company that is also a great place to work, Riverbed should be at the top of your list. Riverbed recently won recognition from two of the most well-reputed barometers of the work environment. We are the Glassdoor “Employees’ Choice” award winner as one of the top places to work, ranking #3 overall and #1 in enterprise companies. Additionally, we’ve been recognized with a Sloan award for work-life balance, which underscores our core values at Riverbed. If you can add to Riverbed’s collective talent and unique culture, then this job might be right for you!

    Additional information about Riverbed (NASDAQ : RVBD ) is available at www.riverbed.com. We are proud to be an EEO/AAemployer. M/F/D/V.


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