Riverbed Technology, Inc.

  • Solutions Engineer Taiwan

    Job Locations TW-Taipei
    Req No.
  • Company Overview

    Our people tell us life at Riverbed is challenging, creative, collaborative and fun. They’re an impressive team of individuals, and we think they’re on to something.


    Riverbed delivers a technology platform that helps organizations push digital boundaries and rethink possible. Our solutions help companies optimize the apps and services they depend on to deliver amazing digital experiences to their users. From Digital Experience Management to Next-Gen infrastructure technologies, enhancing digital performance across every aspect of a customer’s business is our obsession.


    We’re trusted by 30,000 of the world’s leading companies and amazing brands. Headquartered in San Francisco, with more than XX offices around the world, we’re a pre-IPO opportunity with over $1 billion in revenue and we’re excited for what’s next.

    About this Position

    Pre-sales Solutions Engineer – Taiwan


    Job Description


    Account & Territory Development


    • Collaborate with account manager to influence and develop sales account strategy including competitive threats, technical threats and alternatives
    • Engage with the customer, account manager and the account team to execute and/or coordinate Riverbed "awareness". Presentations, demonstrations and other sales related activities to ensure breadth & depth of penetration into the account.
    • Understand technical needs and pains of the customer as they relate to business initiatives within the account
    • Resource Management:
      • Identify requirement for additional/multiple resources from other depts. partners, teams, regions (e.g., sales, product management, marketing, partners etc.)  internal and external to Riverbed
      •  Managing expectations of the account team (identifying roles for each external resource)
      • Identify sales/pre-sales roles, responsibilities on a peer/partnership level
      • Drive wider and deeper penetration into account

    Opportunity Management

    • Validate and quantify customer pains/issues and business drivers, confirm Riverbed’s technical viability for the opportunity, understand the customer alternatives (vendor competitors, internal alternatives…) being considered including the current means of handling their requirements
    • Validate customer sponsors
    • Validate & Close solution proposal for opportunity, Develop, deliver and/or orchestrate technical validation activities required to achieve Technical Validation from the customer (technical Presentations, POCs, Demos)
    • Create value based proposal to address pain points and business drivers and drive technical sales cycle to achieve ‘Technical Win” & “Technical Closure”
    • Collaborate with Implementation team to ensure proper handoff from Sales to Implementation Provider 

    Partner & Ecosystem Development 


    • Build influencing relationships with key contacts in the partner echo system of your customers.
    • Actively involve third party organizations to help drive opportunities to Technical Close
    • Leverage the partner echo system to run technical workshops and POC’s to free up your time for more consultative work with your customers


    Technical/Business Knowledge

    • Extensive IT experience; Domain knowledge in Network Infrastructure and Network Performance Management.
    • Confident articulating technical and business value propositions.
    • Thorough competitive knowledge including industry, technologies and product offerings, evolving technologies
    • Understand and be conversant about company, its solutions, and product strengths, weaknesses, opportunities and threats.
    • Solid knowledge and experience of customer management practices.
    • In-depth understanding and experience in management of all aspects of sales support processes.
    • Must have a clear understanding of selling cycles, selling strategies and the skills and responsibilities of an AM and SE team.
    • Education typically requires BS/BA (EE/CS) or equivalent.


    About Riverbed

    Riverbed is pioneering what’s next for digital performance, and our technology is solving some of the most pressing challenges organizations are facing in the digital era. We celebrate thinking differently. We champion trying new things. We love what we do. If you are a high-achiever who wants to be part of a dynamic, growing team, then you should take a closer look at Riverbed. There’s a reason we’ve been recognized multiple years for attracting and retaining top talent and as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications. (Hint: It isn’t the snacks, though we offer those too.)


    Learn more at www.riverbed.com. 


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.





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