Riverbed Technology, Inc.

  • Sales Support and Order Management Specialist

    Job Locations SG-Singapore
    Req No.
    Product Management
  • Company Overview

    Our people tell us life at Riverbed is challenging, creative, collaborative and fun. They’re an impressive team of individuals, and we think they’re on to something.


    Riverbed delivers a technology platform that helps organizations push digital boundaries and rethink possible. Our solutions help companies optimize the apps and services they depend on to deliver amazing digital experiences to their users. From Digital Experience Management to Next-Gen infrastructure technologies, enhancing digital performance across every aspect of a customer’s business is our obsession.


    We’re trusted by 30,000 of the world’s leading companies and amazing brands. Headquartered in San Francisco, with more than XX offices around the world, we’re a pre-IPO opportunity with over $1 billion in revenue and we’re excited for what’s next.

    About this Position



    Sales Support and Order Management Specialist


    Duties include:

    • Become skilled in Riverbed’s sales processes and supporting business applications
    • Generate and deliver accurate sales quotes
    • Coordinate the submission of non-standard discount requests
    • Facilitate the submission of product evaluation orders
    • Answer internal/external customer questions on order requirements
    • Enter and review orders in Riverbed’s online order portal as needed
    • Interface with customers, sales and other departments regarding order issues
    • Interface between sales and manufacturing on shipment schedules and deliveries
    • Review sales order packets for completeness and accuracy
    • Timely and efficient processing of Letters of Credit to include any and all amendments.  Work closely with manufacturing, freight forwarders and sales to ensure terms and conditions are properly met.
    • Ensure on time booking of all order types
    • Provide timely order status and tracking information
    • Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing purchase order requirements
    • Ensure orders adhere to documented Company policies and SOX procedures
    • Provides quarter and month end support as needed to achieve corporate goals
    • Assist in other job functions within Sales Operations during month-end close activities
    • Assisting with special projects as assigned as well as other general sales administration functions

    Skills and Qualifications:
    •               Bachelor’s degree preferred or relevant years of job experience
    •               Proven ability to provide exceptional high end customer service
    •               Enjoys working in a fast paced environment
    •               Must be able to multi-task
    •               Multi-lingual capabilities preferred
    •               Ability to solve problems and meet daily challenges
    •               Extremely proficient in Outlook, Word, Excel, Power Point

    •               Enterprise ERP and CRM user experience, such as Oracle, Salesforce.com or SAP, preferred
    •               Should be creative, a self-starter, fast learner, detail oriented and conscientious team player

    About Riverbed

    Riverbed is pioneering what’s next for digital performance, and our technology is solving some of the most pressing challenges organizations are facing in the digital era. We celebrate thinking differently. We champion trying new things. We love what we do. If you are a high-achiever who wants to be part of a dynamic, growing team, then you should take a closer look at Riverbed. There’s a reason we’ve been recognized multiple years for attracting and retaining top talent and as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications. (Hint: It isn’t the snacks, though we offer those too.)



    Learn more at www.riverbed.com. 


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.






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